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TiPPD Enterprise
Staff Training and Development Services
Stand Out and Move Ahead in
Your Career, Your Business, Your Life!
Innovative Training Techniques
(Register 2, the 3rd Attends for FREE!)
In-Class Courses

We can conduct any of these programs at our  location exclusively for your staff! Contact us now to reserve dates or we can conduct these programs at your location. View our Onsite Services or complete a Pre Training Analysis now and we’ll call you to schedule a day and time that works best for you.

  • WorkSmarts
  • Communication
  • Presentation Skills
  • Management
  • Customer Service
  • Assessments
How to Stand Out, Get Noticed and Get Ahead
A One Day Program
TiPPD, Inc.'s Signature Staff Development Program

This WorkSmarts Training Workshop provides insight to help employees see that their attitude, approach, and interaction with others is the secret to being successful. The comfortable "between you and me" approach delivers a message in four learning points every employee can carry throughout their entire career to contribute to their success.
Employees will :
  • Understand the "unspoken truths" that attitude and personal behavior are vital to long-term success
  • Be able to shift a negative attitude into a positive attitude
  • Be able to describe proactive behaviors
  • Be able to cope with change more effectively
  • Be encouraged to set goals
  • Understand the importance of being cooperative and respectful
  • Be able to list ways to communicate clearly and listen actively
 Benefits of this program:
To employees:
  • Reduces stress and frustration - employees will have competence and confidence to take initiative in sharing their ideas, asking questions, and interacting with others
  • Increases efficiency and effectiveness - employees won't waste time waiting for others to tell them what to do
  • Earn respect as employees with self management skills - which are critical to the success of an organization
  • Expands a tool kit of skills, thus enhancing career development
  • Promotes job satisfaction and personal satisfaction
To the organization:
  • Retains top performers - valued for their skills and contributions to the success of the organization
  • Promotes customer loyalty and gains new customers - it is supported by data that skilled employees translate into satisfied customers and satisfied customers tell others who then become new and loyal customers
  • Relieves management of the need to handhold employees - freeing management to concentrate on other important and urgent responsibilities
  • Improves productivity - people respect one another and offer assistance when needed, rather than creating and maintaining conflict
For this Worksmarts Training Workshop
Communication Training
A One Day Program
How to Communicate Effectively
Get your point across without appearing pushy or passive!
We all know communication is the name of the game when it comes to getting to the top. Whether that's asking your boss for a raise or handling an employee issue on your team, it's absolutely essential that you say the right things at the right time.
In this Communication Training Workshop, you'll learn how to build your communication skills through the use of interactive exercises and other intensive strategies.
You will learn:
  • The Importance of Perception
  • How to improve the perception others have of you
  • How to communicate clearly and concisely
  • How to overcome communication barriers
  • How to improve your verbal, visual and vocal components of communication
  • How to stop misunderstandings and miscommunications that have destroyed past working and personal relationships
  • How to listen
  • How to build rapport with different personalities
  • How to say "no" tactfully
  • How to handle difficult situations
  • How to manage the defensiveness of others
  • How to handle criticism
  • How to handle conflict, and much more!
How do you respond to others when you're stressed
  and under pressure?
  a. Blow up?
b. Respond with poise?
 How do you respond to criticism or a bully?
  a. Become defensive or clam up?
b. Respond confidently and tactfully?
 You can't gain buy in and support from your team, do you?
  a. Force your authority on others?
b. Build rapport and collaboration?
Benefits to you:
  • You'll communicate with proficiency and poise when interacting with clients, colleagues, direct reports, your boss and executive leadership
  • You know how to communicate and actively listen when in uncomfortable and difficult situations
  • You'll know how to foster cooperation, earn respect and improve the perception others have of you.
For This Communication Training Workshop
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Presentation Skills Training
A Two Day Program
How to present so you get to the top!

Have you ever gotten up in front of a room and not know what to say? Whether that's presenting for a new client or just running a staff meeting in front of your Boss, effective presentation skills goes a long way towards closing the deal or walking away.

Completing this Presentation Skills Training Workshop will help you develop and deliver interesting, clear and memorable presentations from any topic.

Presentation Skill Training - Day 1
You will learn:
  • The 3 step content preparation process
  • How to add supporting material
  • How to project your voice with passion
  • Presentation delivery Techniques
  • How to move and interact with your audience without relying on excessive use of notes
Presentation Skill Training - Day 2
You will learn :
  • The art of storytelling and use of vivid language to engage your audience
  • The art of tailoring your message to your audience
  • The art of avoiding offence
  • How to respond effectively to questions
  • The do's and don'ts of preparing and using visual aids
  • Receive coaching to polish presentations and troubleshoot presentation challenges
Do you clam up when you have to present in
  front of the executive staff?
Do you experience instant memory loss while
  you're presenting even after rehearsing your
  presentation several times?
Do you lose your focus and begin to ramble?
Benefits to you
  • You'll be a more effective and influential presenter, by using the body language, vocal, visual aid techniques of the pros
  • You'll know how to tailor your presentation to the audience
  • You'll build your confidence, gain feedback and troubleshoot your presentation challenges
  • Optional videotaping
For This Presentations Skills Training Workshop
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Management Training
A One Day Program
How to Manage and Lead a Team
Be confident managing and leading others!

Ever imagine how sweet your workday would be without hearing griping, complaining and excuses? Ever imagine a day with no petty arguments to resolve and no bad attitudes to deal with? Well, stop spending endless amounts of time dealing with these staff problems.

This Management Training Workshop will arm you with what to say and do to create an organized, objective driven workforce.

You will learn:
  • What managing means you must do and how to manage
  • How to set goals with clear expectations
  • What coaching is and how to do it
    • How to coach to corrective performance
    • How to provide supportive feedback
  • How to establish a strategic vision
  • What motivating another person involves and how to do it
  • How to delegate
  • How to manage change
  • How to persuade others and gain buy-in to your ideas
Do you know how to delegate critical projects well?
Do you know how to resolve conflict, energize and
  motivate your team?
Do you know how to transform resistance into
  collaboration and support while driving towards change?
Do you know how to leverage your people's strengths
  to maximize production, and increase morale?
Benefits to you :
  • You'll be able to communicate clear expectations and motivate your staff more effectively
  • You'll be able to resolve conflict and respond proactively to difficult or poor performing staffers
  • You'll be able to influence others through change and increase your confidence in the management and leadership role.
For This Management Training Workshop
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Customer Service Training
A One Day Program
The Art of Delivering Exceptional Customer Service
Ensure repeat business with exceptional customer service!
Being nice isn't enough. You can't afford to lose clients!

Retaining the loyalty of your customer base and protecting the integrity of your brand requires consistent and exceptional customer service. Being nice is necessary but not enough to ensure the customer returns.

In this Customer Service Training Workshop, you will receive the knowledge; strategies and tools to build the confidence and peace of mind to secure your customer base.

You will learn :
  • The 4 Step Critical Steps of exceptional service quality
  • The 4 most Impactful Moments for the Customer
  • Cutting Edge Customer Service Techniques
    • Body language
    • Verbal responses
    • Coping and survival skills
  • How to handle difficult, irate customers
  • How to engage in customer recovery
  • How to react appropriately in different interactions
    • (i.e. phone or face-to-face)
  • How to maintain a positive attitude in the customer service business
How do you deal with a customer who
  won't take "no" for answer?
What happens if the customer isn't right,
  how do you respond?
Do you know how to handle difficult, irate customers well
  and still retain customer loyalty?
How do you recover the customer after they've received
  poor service from a service representative?
How do you handle burn out?
Benefits to you
  • You'll be less stressed in the customer service role
  • You'll be more confident handling difficult customers
  • You'll be able to maintain control and move conversations to a more productive interaction
For This Customer Service Training Workshop
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Behavioral Assessments Training
Half Day Program
Understanding Personality and Communication Styles
  • Understand Yourself!
  • Understand your clients, colleagues, your boss!
  • Understand those in your personal life!

This course is designed around the use of personality, behavioral and communication style instruments. It is designed to reveal the four distinct styles of interaction that occur with others. Although all of us are a unique blend of all four styles, you will be able to identify your dominant style. With the information you glean from these assessments, you can see how you and others in your department or organization interact.

Taking this course is a necessity if you're working with different personalities whom you must cooperate with to accomplish tasks or if you're just looking for a better relationship with those you come in contact with daily.

You'll be able to:
  • Identify your particular social style - how you relate to others most often
  • Gain a better understanding of yourself and others
  • Predict how you and others might respond in a given situation
  • Improve your communication with others who have different styles and build more meaningful relationships
Benefits to you:
  • You'll understand why others behave the way they do
  • You'll know what techniques to use to work with difficult personalities
  • You'll know how to maximize your personality's strengths, minimize and navigate your personality limitations.
Insight Iventory
  (For Individuals and Teams)
360 Degree Online Assessment
Ask us about this program today: 770.814.4174
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